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Intalekt is a fully integrated Marketing Services company operating from a 120000 sq.ft, fully secured site in East Lancashire, which has provided support to major household names across retail, banking, financial services, fmcg and government agencies for many years. Our services include, Contact Centre, Fulfilment, Mail Handling, Data Capture, Contract Packing and Logistics just to name a few.
The company is extremely proud of its long serving staff employed in the various interlinked marketing disciplines and who are supported by continual investment in technology and system development. It is ISO and QMP accredited and a member of the Direct Marketing Association.
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Intalekt believe that the recruitment, training, development and support of quality people is critical to service delivery. Furthermore, we believe that our most important people are those who interact directly with our Clients' Customers. We have invested in creating an attractive working environment where people are encouraged to enjoy what they do and are enabled to satisfy Customers' needs at the first point of contact.
Intalekt employ a strategy of allowing all departments to have responsibility for recruitment and training their own staff. This allows strong ownership and expertise in recruiting the best staff for the relevant project.
Of critical importance in the selection of Communication Centre staff is their ability to represent the 'face' of Intalekt's Clients to their Customers, and the interview and Aptitude Testing procedures that are used reflect this priority. Once selected, all Communication Centre staff receives 2 weeks' generic 'Customer Service' training before being assigned to 'live' Campaigns.
All Intalekt's staff participates in development programmes that assist personal, career and job development. These include quantitative and qualitative measures on their day-to-day activity, which are supplemented by internal and external training services.
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